The world of home improvement contractors

roof
Roof – Not my roof

I live in an old house and it has an old roof that has been leaking on and off between and after repairs for some time now. It is time for a new roof. I know people who roof houses so I make some calls and get some people to give me a bid for a new roof.

There are a few other things the house needs but I am learning to keep my mouth shut about that and do one thing at a time.

Maybe my standards are too high. After all, I have been supporting my family for some time working as a salesperson on a 100% commission basis.

The first salesperson spent most of our time together answering questions that I didn’t have. My husband and I were forced to listen as he would not deviate from his script.  He did provide a written estimate but did not share any measurements. I ended up getting my own measurements so that I have a clue.

After his pitch, he wanted to know if he could wait out on the porch while we made a decision. He even promised a discount for an on the spot decision because making one less trip to our house would save him money.

We pretty much ruled the contractor out because we don’t want to see him three more times and we intensely dislike sales pitches and high-pressure sales tactics.

Another person we met with we called because they do roofs and windows. We asked them questions about replacement windows and they refused to give us any bids on the windows because it was a window company that recommended them to me. The reason why they were recommended is because they also do storm windows, the company that recommended them does not.

The salesperson believes he is being “ethical” since I want more than one bid and at that point, I didn’t have any bids I thought he was being a jerk. He actually told me that the company in question doesn’t do a very good job.  I would never talk to a potential client the way he talked to me. When I am asked to do something I think is unethical I just say no and I won’t bad mouth a competitor, not ever.

Another contractor stopped by at or invitation and actually brought a ladder and a roofer with. I didn’t have to ask about vents and gutters and flashing. He told me about it all and answered most of my questions before I even asked.  They promptly sent an estimate that was lower and far more complete than those of their competitors.

When they left our house my husband and I both felt better a little less worried and more confident about re-roofing.

When I meet with homeowners I like to be positive and assure them that I can do the work. People are far more interested in their own house and their own needs than they are in my company. I like to leave them a little information about who I am but I don’t use a script. There is no one size fits all script for every situation.

I would never make someone wait for an answer to a question while I give a sales pitch. I try to keep my focus on the needs of the homeowner because it is about them. They have a lot of choices because there are too many real estate agents in the area and many who can do an excellent job. In fact, it is a privilege and an honor to be invited into someone’s home.

Does anyone really like to be sold to? I don’t think so. I know from experience that there are ways to promote my services without ever using a hard sell, talking down to someone or being a jerk. When I offer my “free no-obligation consultation” I mean it and so do all agents affiliated with my company.

The clock is ticking and we need a roof before the ice dam season. We are waiting for three more estimates and hope that the company we choose can actually re-roof the house.

Some of the storm windows that are falling apart but I think we can make it another year which is probably how long it will take me to find someone who can do the work without being a jerk.

 

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